Sales agents, property managers, buyers agents and agency principals
The first agent to reply usually gets the appraisal.
Portal enquiries do not wait, and neither do the people sending them. Flowlify answers every enquiry, direct message and missed call within seconds, books the inspection, and keeps working the follow-up long after the open home is over.
Marchetti Property Group
A representative Tuesday for a mid-size sales and rentals office
How long each customer waited
- 07:28Web formReplied after 3h
Portal enquiry — 14 Bellevue St
07:28Web formPortal enquiry — 14 Bellevue StReplied after 3h - 08:50PhoneReplied after 5m
Is the Saturday open home still on?
08:50PhoneIs the Saturday open home still on?Replied after 5m - 10:48InstagramReplied after 8h
What would my place be worth?
10:48InstagramWhat would my place be worth?Replied after 8h - 12:50EmailReplied after 1h 30m
Rental application question
12:50EmailRental application questionReplied after 1h 30m - 15:05WhatsAppReplied after 1h
Tenant — hot water not working
15:05WhatsAppTenant — hot water not workingReplied after 1h - 18:00Web formReplied after 12h
Appraisal request, thinking of selling
18:00Web formAppraisal request, thinking of sellingReplied after 12h - 20:10FacebookReplied after 11h
Can I inspect before Saturday?
20:10FacebookCan I inspect before Saturday?Replied after 11h - 22:35PhoneReplied after 9h 30m
Landlord — considering switching agencies
22:35PhoneLandlord — considering switching agenciesReplied after 9h 30m
What changes
The difference shows up in the book, not the dashboard.
Portal enquiries are answered while the buyer is still browsing
Property details, inspection times and the next step go out in seconds — not after the evening catch-up, by which time they have enquired on four other listings.
Appraisal requests never sit in someone’s inbox
The highest-value enquiry an agency receives gets an immediate, personal response and a booked appointment, at any hour.
Inspections book, confirm and remind themselves
Registrations, reminders and a full attendee list ready before you leave the office — with the follow-up already queued for Monday.
Property management stops drowning in routine messages
Maintenance requests, application questions and lease queries are triaged and answered, so your PMs spend their day on the ones that need a person.
Where we start
The three builds that usually pay for themselves first.
- Answered in ~11s
Enquiry response and inspection booking
Portal enquiries, DMs and missed calls answered and converted into a booked inspection with reminders attached.
- Booked in ~3 min
Appraisal capture
Vendor enquiries qualified — address, timeframe, motivation — booked in with the right agent and logged against the property.
- Runs the full campaign
Post-inspection follow-up
Every attendee contacted with feedback requests and next steps, running for as long as the campaign does.
The fair objection
“Relationships are the whole job. Automation feels wrong.”
Relationships are the job, which is exactly why the routine part should not eat it. Nobody ever won a listing by being the person who confirmed an inspection time. The automation takes the confirmations, the reminders, the "is it still available" messages — and hands you the conversations where being you actually matters, with the context already gathered.
Questions
Before you ask.
Does it work with the portals we already advertise on?
Enquiries reach you by email or through your CRM, and that is where we pick them up — so it works regardless of which portal sent them.
Can different agents have different rules?
Yes. Routing, tone, availability and follow-up cadence can be set per agent or per team, and changed whenever you need.
What about our property management side?
It is often where the fastest return is, because the message volume is high and repetitive. Maintenance triage, application questions and lease renewals are all standard builds for us.
Free evaluation
Find out what this month cost you.
Eight questions about how inquiries reach you today. You get your result on screen straight away — where the work is leaking, what it is worth, and the three automations that would stop it. No call required to see it.
8 questions · about 2 minutes · result on screen